Email careers@nearpeer.com and include your resume and cover letter/email.

About Nearpeer

With Nearpeer, students feel like they belong, which improves their commitment to college and sense of belonging. Eduventures Research (a top education research firm) recognized Nearpeer as “Top 5” edtech company to watch, and the Christensen Institute (a leading think tank focused on disruptive innovation) said, “Nearpeer has demonstrated an ability to help colleges boost the rates at which students commit to attending, show up at the beginning of the year, and persist after their first year in college…with the biggest gains among first-generation students, low-income students, students of color, and those far from campus, such as out-of-state students and rural students.”

Students using Nearpeer feel a sense of belonging and peer support that promotes their success, including for underserved students and more introverted students. Our platform includes student mobile apps and a peer network with machine learning that fosters healthy engagement between students based on shared context, background, interests, and classes.

About the role

Building on our momentum, we’re looking for a great new team member to serve as the point person for Nearpeer new program launches, program progress reporting, and day-to-day engagement with college staff.

The Client Engagement Lead will help our college clients to better leverage the full potential of Nearpeer and serve as a liaison between the client and the broader Nearpeer team.

Important Job Functions

• Manage on-boarding and long-term relationships with Nearpeer’s college/university partners
• Offer advice to clients on how to maximize their impact with Nearpeer
• Conduct training workshops and on-boarding presentations
• Drive high student adoption and engagement for colleges on Nearpeer’s platform
• Effectively communicate with key leaders and staff at partner schools
• Monitor and measure client satisfaction
• Respond to calls and emails from colleges
• Serve as a voice for these colleges in Nearpeer’s product planning and releases
• Optimize experience to ensure that clients renew their contracts

Requirements

Experience

• Demonstrated track record working directly and independently with clients
• Prior work in client-facing service or support role
• Highly organized and ability to meet deadlines

Attitude

• Client- and student-centric attitude
• Desire to deliver best-in-class client support
• Outcomes-focused and data-savvy

Communication & collaboration

• Excellent active listening and communication skills
• Great team player and ability to work in fast-paced start-up environment
• Goal oriented and history of success meeting performance metrics
• High proficiency in MS Office and Google Suite,

Location

• Location is flexible within the U.S. Our headquarters is in Portland, Maine, and we have team members in multiple locations.

Competitive compensation package based on fit and experience